Refund policy

Returns & Refunds

At Earlshaven, we want you to love every purchase. If something isn’t right with your order, we’re here to help.

Returns

We accept returns within 14 days of delivery, provided that:

• The item is unused and unopened.
• The item is in its original packaging.
• The item is in the same condition in which it was received.
• Proof of purchase is provided.

For hygiene reasons, we cannot accept returns of used or opened African net sponges unless they are defective or applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and clear photographs of the issue.

Once we’ve reviewed your request, we’ll arrange a replacement or refund, as appropriate, at no additional cost to you.

Refunds

Once your return has been received and inspected, we’ll notify you of the approval status.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping

For returns due to a change of mind, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, Earlshaven will cover the necessary return shipping costs.

How to Request a Return

Please contact our customer support team with your order number and reason for requesting a return.

We will provide further instructions.

Please Note: This policy does not limit any rights customers may have under applicable consumer protection laws.